Features Business Services

The dinner rush at Spud’s Restaurant & Pubs rarely followed a script. Orders piled up unexpectedly, employees called out at the last minute, customers needed attention, and problems had a way of appearing without warning. For eight years, Kate Cook managed that environment, learning how to handle pressure while juggling personalities, priorities, and constant unpredictability. […]

Service has always been the thread connecting the chapters of Sarah Kalaei’s life and career. Long before she negotiated contracts or advised executives, she understood leadership as a responsibility to others. Today, as general counsel for Eastridge Workforce Solutions, that philosophy guides her approach to legal strategy, business leadership, and the people whose livelihoods are […]

For Brandon McGathy, the allure of in-house law was always about building—teams, frameworks, and trust. As general counsel for Jeeves, he has done all three. When he joined the global financial platform in 2021 as one of its early employees, Jeeves was an ambitious fintech startup with a small legal department, global subsidiaries, and a […]

As deputy general counsel, assistant corporate secretary and now head of legal for the transportation & infrastructure sector for WSP Canada, Nathalie Mercier-Filteau brings more than just legal acumen to one of the world’s top professional services firms. With nearly 13 years at the company, she has become a driving force behind a new era […]

In today’s complex and ever-evolving business environment, the legal department’s role has transformed from being merely reactive to becoming a vital strategic partner in fostering growth and innovation. At the forefront of this transformation is Kirk Yosick, general counsel and chief administrative officer of OnPoint Group, who has spent nearly 30 years navigating the intersection […]

Typically, if a company experiences a data breach, that company sees it as an emergency requiring immediate attention to protect its—and its clients’ and customers’—information. When the issue is resolved, the company moves forward. At Consilio, however, any such data breaches could result in a complete loss of client trust, which is why Consilio focuses […]

Prudency may be the reason same-day e-commerce behemoths outsource the actual moving of packages. So says Eric Peterson, and he seems to have much insight. “It’s awfully hard to stay compliant with the rules of so many jurisdictions,” he says. “Especially in California, and other places are becoming just as complex. Seattle has its own […]

Susie Wu-Dare knew early on that the contracting process at Mercer needed a digital facelift. With significant numbers of global clients—many in the U.S.—she and her legal colleagues were inundated with contract reviews. “Streamlining and digitalizing this process is imperative not only to reduce risks and human error but also to optimize team performance,” she […]

Purchasing a new outfit for a night out or trying tapas at a hot new restaurant shouldn’t be thwarted by something as seemingly ordinary as stairs or a paper menu. However, many Americans experience these daily obstacles. The Americans with Disabilities Act, passed in July 1990, seeks to lessen these by legally requiring companies to […]

Creating a more connected and sustainable world, both in public and private sectors, may hinge on one factor above all: massive technological upgrades. So says Blair Rawls, associate general counsel at Jacobs, a company involved in everything from business intelligence to infrastructure, cybersecurity and space exploration. In recent years, the company has invested heavily in […]