Features Region: Latin America

Normandy Gomez – BAC Credomatic Panama

Like most banks, BAC Credomatic Panama began as a traditional financial institution, with many transactions being done in-person and on-paper. While it had already begun a digital transformation, that shift has picked up speed during the COVID-19 crisis. According to vice president of legal operations Normandy Gomez, the bank has continued offering its services. Although […]

Natalia Tacsan – SYKES Enterprises Inc.

Maybe you have a question about a bill. Or perhaps you’re unsure how to use your cell phone or you don’t understand your health insurance coverage. You call the provider or go online to get help. When you do, the response has probably been outsourced to a company like SYKES Enterprises Inc., which takes on […]

Nicolas Vallarino – SOSER S.A.

Roughly one-third of preschool, primary and secondary school children in Chile receive free meals through a government-administered program—one of the oldest and largest school feeding programs of its kind in Latin America. But those nutrient-rich, high-calorie meals don’t just miraculously arrive on children’s plates: The country-wide effort takes a tremendous amount of behind-the-scenes work—logistical, administerial […]

Nicolás Ruiz– Falck/Grupo Emi

The waiting may be the hardest part for anyone visiting a hospital emergency room, and there will be plenty of it. In the U.S., ER wait times range from an average of 11 minutes in Utah to 49 minutes in Washington, D.C. The time until a patient is sent home averages 91 minutes in North […]

Nicolás Cuadros – Philip Morris International

Between 2013 and 2016 the number of adults aged 25 to 44 who used e-cigarettes nearly doubled. Each day, thousands of smokers are switching to smoke-free alternatives, designed to create a flavorful nicotine-containing vapor, without burning and smoke. It’s a trend that many cigarette manufacturers are hoping is a flash in the pan—a hiccup in […]

Norman Gonzalez Mendez – Quala

It’s no small task to monitor the comings and goings of 1,300 trucks every month—but Norman Gonzalez Mendez and his team have been able to do that and, through vigilant efforts, keep internal and external product theft to a near-nil 0.0001 percent. It’s just one of the many initiatives Mendez oversees as head of the […]

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Summer II 2020

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