Features

Jeanine Linehan – Hand & Stone 

Using legal expertise to ensure wellness company stays healthy 

Throughout her 28-year career as a prosecutor, where she spent countless days in court trying to prove cases against terrorists, murderers, kidnappers and other accused bad actors, Jeanine Linehan often found herself tense and in need of relief.  

Jeanine Linehan | General Counsel  |  Hand & Stone 

Jeanine Linehan | General Counsel  |  Hand & Stone

Linehan says she found it courtesy of a monthly massage, a regular treatment that helped her deal with the stress that came with her high-intensity job. 

“The amount of stress I endured was nothing I can explain,” Linehan says. “Without the monthly massages, I’m not sure I would’ve lasted nearly three decades.” 

With that appreciation for the self-care those treatments provided, Linehan recently made a professional pivot that finds herself giving back to the community that gave her so much. In December 2022, Linehan was named general counsel for Hand & Stone, a company focused on providing high-quality and affordable spa services to enhance its clients’ physical and emotional well-being.  

During an interview with Vanguard magazine in April, Linehan spoke about how the company’s mission to create a tranquil and results-oriented experience that promotes relaxation and self-care spoke to her. She also knew that with her legal background, she could help Hand & Stone continue to emphasize the health and safety of its customers and employees.  

“One of the reasons I chose Hand & Stone when I was looking to make a move was the dedication the executive team shows to the guest experience,” Linehan says. “While I’m no longer in public service, I still feel like I’m servicing the community by participating in providing affordable and accessible self-care.” 

Justice is served 

Despite this being her inaugural foray into corporate law, Linehan’s unique background and approach to problem-solving have made her an invaluable asset to Hand & Stone, reflecting her passion for servicing the community in a different but equally meaningful way. 

At the heart of Linehan’s work is an unwavering commitment to the safety and wellness of Hand & Stone’s guests and employees. Understanding the unique challenges within the spa industry, especially regarding guest privacy and comfort, Linehan has been pivotal in strengthening the protocols shared with Hand & Stone franchise owners.  

“The whole point of the National Association of Spa Franchises, which includes 14 participating brands, is to align on best practices in the spa and massage industry,” Linehan emphasizes.  

This dedication ensures a comfortable environment for guests beginning their health and wellness journey and rigorous protocols for massage therapists and estheticians. 

The pressing challenges unique to the spa industry, such as maintaining privacy and dignity while ensuring safety in a setting where guests often undress, require thoughtful approaches. Linehan has helped enforce protocols like strict guidelines on hiring, robust training for franchisees and direct lines of communication between service providers and guests that create a safe environment for everyone. Examples include innovative solutions such as the ‘attention button.’ Introduced before her tenure, this button allows guests and service providers to instantly alert staff if they feel uncomfortable during a service—a testament to Hand & Stone’s proactive stance on spa safety. 

“The lengths the company goes to ensure the safety of guests and providers is something that I am proud of,” Linehan says. “There were already excellent tools in place when I joined Hand & Stone, and we continue to enforce, strengthen, and expand upon them, enhancing our arsenal of safety measures.” 

Health and wellness 

Linehan is also deeply involved in the legal nuances of franchising, overseeing contract reviews, acquisitions and ethical adherence across over 600 Hand & Stone locations. Her ability to juggle various legal complexities with a calm, methodical approach stems from her extensive experience handling demanding—and complex—litigation, making her an ideal fit for a multi-state corporation in a phase of dynamic expansion.  

“I’m really good at triaging,” she says, smiling, acknowledging her pivotal role in managing the multifaceted legal challenges of a rapidly growing wellness company.  

In structure of the American legal system allows for anyone to bring a lawsuit against another individual or company at any time, and despite the frivolous nature of so many lawsuits, Linehan must be prepared to defend Hand & Stone and must have processes and protocols in place to minimize risk and protect the company.  

“We have a customer bill of rights that protects our guests but also serves as a way to communicate with our providers about what the guests expect during their service, again taking a proactive approach to ensuring the safety of guests and service providers,” Linehan explains.  Hand & Stone’s innovative approach to managing the safety and security of its clients includes industry-leading protocols established over its nearly 20-year history. 

The spa industry is unique because it cannot employ certain measures that other businesses or institutions might use to ensure the safety of guests, employees and property. “Because safety and security are our top priorities, we’re always thinking about more proactive measures we can take,” Linehan says.  

A call to help others 

From a young age, growing up in a suburb of Philadelphia, Linehan knew she was destined for the courtroom.  

“Every decision since fourth grade was because I wanted to be a lawyer. I never veered off that course,” she recalls, influenced by a family deeply embedded in community service.  

Her mother, a teacher’s assistant, and her father, who participated in town watch and performed other civic duties, instilled in her the value of helping others. This early resolve led her on an unwavering path to becoming a federal prosecutor—a role she held for 28 years, tackling high-stress cases and carrying the weight of other people’s suffering.  

Jeanine Linehan | General Counsel  |  Hand & Stone 

Linehan earned a degree in political science from the University of Scranton and a J.D. from Temple University James E. Beasley School of Law. Her skills in reading, writing and analyzing problems led her to want to be a prosecutor.  

After four years as an Assistant District Attorney for Delaware County in Pennsylvania, Linehan worked as an assistant district counsel for the U.S. Department of Justice, where she prosecuted special interest immigration cases. After the tragic events of September 11, 2001, Linehan went to the Eastern District of Virginia to serve as an Assistant United States Attorney in the Counterterrorism & National Security Unit, prosecuting terrorism cases. That stint was the beginning of her 21-year tenure in the U.S. Attorney’s Office handling violent crimes, including murder, kidnapping and arson. In the final years, she spent two years as the chief of the violent crime division of the U.S. Attorney’s Office for the Eastern District of Pennsylvania.  

“It has been a serious transition from that life to the one I’m living now at Hand & Stone. As a prosecutor, I had nothing left to achieve,” Linehan says. “But I wasn’t ready to retire and didn’t want to leave public service.” 

Since joining Hand & Stone, Linehan says she has received many comments from family and friends who say that she looks and acts lighter—not physically, but because the weight and heaviness of her previous roles as a prosecutor are off her shoulders.  

“That is a real credit to the people I now work with and the company I work for,” Linehan says. “I still have a lot to give and am excited for the future.”  

 

Published on: May 30, 2024

regions:

categories:

Showcase your feature on your website with a custom “As Featured in Vanguard” badge that links directly to your article!

Copy and paste this script into your page coding (ideally right before the closing tag) where you want to display our review banner.

Testimonials

As promised in advance, my feature in Vanguard has increased my visibility within the profession and prompted more than a few people I have not communicated with recently to reconnect. One of the Italian law firms I have used in the past is now in the process of interviewing me for an article on their website and tweeting out the feature story. Activity and the number of people connecting with me on LinkedIn has soared, which is great. The Vanguard writers and editorial staff were great to work with—highly professional and made the effort to make the experience both fun and rewarding (they were also respectful of the time pressures and demands all lawyers face). I was very pleased with the experience and the final outcome. Needless to say, I have been very pleased. All in all working with Vanguard has been a very positive experience which generated good publicity for both Shawcor and myself. My sincere thanks.
– Tim Hutzul, General Counsel, ShawCor Ltd.
The piece highlighting my company, Bob Baker Enterprises, Inc., came out fabulous. Our company is in the new and used car sales and service industry. Everyone was great to work with and extremely professional. They produced a high-quality product and have provided expert assistance and guidance post-production of the article.
– Wade Poulson, General Counsel, Bob Baker Enterprises Inc.
It was a great honor to be featured in Vanguard Law. Working with every member of the team, from the initial interview with Erin Clark, through production with Victor Martins, writing the article with Taryn Plumb and creating the final content with Dave Gushee, was a true pleasure. Everyone was very professional, enthusiastic and supportive, and their creative approach and positive attitude clearly came through in the final product.
– Kevin C. Rakowski, Senior Vice President, Deputy General Counsel, Compliance with Radian Group Inc.
I was honored to be the subject of an article. I enjoy reading Vanguard articles and seeing how other attorneys got to their positions and see their jobs. It's also interesting to see how different law firms partner with the subjects of the articles.
– Henry Marquard, in-house counsel, Stanley Consultants Inc.

LATEST EDITION

Spring IV 2024

READ NOW

GET VANGUARD IN YOUR INBOX.

  • * We’ll never share your email or info with anyone.
  • This field is for validation purposes and should be left unchanged.