Features

Kristina Schaefer – Fishback Financial Corporation – First Bank and Trust

GC banks on protecting the elderly and empowering women

For Kristina Schaefer, being a lawyer is about protecting those most vulnerable.

In the financial industry, this often means addressing, and trying to prevent, scams targeting the elderly. According to the FBI, millions of seniors are victims of financial fraud every year with more than $3 billion stolen.

Kristina Schaefer | General Counsel, Chief Risk Officer | Fishback Financial Corporation - First Bank and Trust

Kristina Schaefer | General Counsel, Chief Risk Officer | Fishback Financial Corporation – First Bank and Trust

At Fishback Financial Corporation – First Bank & Trust, Schaefer says she supports the elderly and helps to reduce stigma and shame for scam victims. The general counsel and chief risk officer also sits on state task forces and contributes to legislation to protect against exploitation.

“This work is a service,” says Schaefer, who’s worked at the bank for nearly 14 years. “I think when you look at your career that way, it’s so much more rewarding. I’m here to serve and do what’s best for our customers.”

Ending exploitation

Fishback Financial Corporation is the holding company for First Bank & Trust, which has 22 locations across South Dakota and Minnesota.

While Schaefer works to protect all customers from exploitation and scams, she’s taken a special interest in preventing elder abuse. Education has been important in combatting fraud, she says, and the bank has partnered with AARP and local churches to host events for seniors. She works closely with the bank’s fraud team to make sure resources are also available at the bank, as well.

According to the National Law Review, seniors at more risk for financial exploitation during the COVID-19 pandemic because they’re more likely to be isolated. Their reliance on technology has also increased during the pandemic, which has made it easier for scammers to target them. Even so, Schaefer says no one should feel ashamed if they’re scammed.

Kristina Schaefer | General Counsel, Chief Risk Officer | Fishback Financial Corporation - First Bank and Trust

“We just need to talk about it more, so people feel a little more skeptical when encountering a scam,” she says. “No one should be embarrassed to ask their bank for help if they encounter this.”

In addition to her roles at the bank, Schaefer was a member of the South Dakota Elder Abuse Task Force, which was comprised of lawyers, bankers, healthcare workers and others who care for seniors. The group, which was formed in 2015 by the state Supreme Court, proposed over a dozen bills, several of which have been signed into law.

At the recommendation of the task force, whose work has ended, there is now a team within the state Attorney General’s office dedicated solely to investigating people who financially exploit seniors.

Banking for good

In addition to being on other boards, Schaefer is on the Consumer Financial Protection Bureau’s Community Bank Advisory Council, which allows her to have “a meaningful dialogue” with regulators.

For instance, Schaefer advises regulators on how CFPB policies affect the bank and its customers, which she says is meaningful to her.

Kristina Schaefer | General Counsel, Chief Risk Officer | Fishback Financial Corporation - First Bank and Trust

“There’s so much good that can be done in the world of banking because we see people at their best and people at their worst,” she says. “That speaks to my heart, because it’s just such a human connection.”

Schaefer says she wants to help people succeed in the good times, such as buying a house, preparing to have a child or saving for college or retirement, as well as in “times of immense crisis,” like end-of-life planning or the pandemic. She helped First Bank & Trust navigate the pandemic, including the Paycheck  Protection Program loans and providing support to customers.

Through her work and board involvement, Schaefer wants to change the perception of the banking industry so people view banks as a resource. This includes getting more people interested in pursuing a banking career, which she does through the South Dakota Banker’s Association.

A few years ago, the group, which helps banks grow and succeed, created a plan to “help develop the next generation of bankers,” Schaefer says. In June, she was named chairwoman of the association, becoming the third woman in the organization’s history to hold the seat and—she hopes—an inspiration to other women.

Owning her potential

Women’s empowerment has been important to Schaefer, both personally and professionally.

She’s a coach for Girls on the Run, a nonprofit girls empowerment organization, and often mentors girls in her community and women in the banking industry. This fall, she will be speaking about imposter syndrome at an event for women in banking.

Kristina Schaefer | General Counsel, Chief Risk Officer | Fishback Financial Corporation - First Bank and Trust

“I think it’s a topic that, as women, we’re not honest enough about and I’d love to help more women be comfortable being open about it,” she says.

Early in her career, Schaefer says she often experienced imposter syndrome—the feeling of not being good enough to do her job. She says she would often question why she was being trusted with certain responsibilities or asked to provide input. She says she’d then kick herself for doubting her ability.

While she has become more confident, she says she’s not immune to doubt and knows many women have similar struggles.

“I hope people will know it’s ok to admit they feel this way and also know they can overcome it,” Schaefer says. “I want to give them resources to lift themselves and other women up. Collectively, we can all watch out for and help each other.”

View this feature in the Vanguard Summer III 2021 Edition here.

Published on: July 20, 2021

regions:

categories: ,

Showcase your feature on your website with a custom “As Featured in Vanguard” badge that links directly to your article!

Copy and paste this script into your page coding (ideally right before the closing tag) where you want to display our review banner.

Testimonials

I was honored to be the subject of an article. I enjoy reading Vanguard articles and seeing how other attorneys got to their positions and see their jobs. It's also interesting to see how different law firms partner with the subjects of the articles.
– Henry Marquard, in-house counsel, Stanley Consultants Inc.
The piece highlighting my company, Bob Baker Enterprises, Inc., came out fabulous. Our company is in the new and used car sales and service industry. Everyone was great to work with and extremely professional. They produced a high-quality product and have provided expert assistance and guidance post-production of the article.
– Wade Poulson, General Counsel, Bob Baker Enterprises Inc.
As promised in advance, my feature in Vanguard has increased my visibility within the profession and prompted more than a few people I have not communicated with recently to reconnect. One of the Italian law firms I have used in the past is now in the process of interviewing me for an article on their website and tweeting out the feature story. Activity and the number of people connecting with me on LinkedIn has soared, which is great. The Vanguard writers and editorial staff were great to work with—highly professional and made the effort to make the experience both fun and rewarding (they were also respectful of the time pressures and demands all lawyers face). I was very pleased with the experience and the final outcome. Needless to say, I have been very pleased. All in all working with Vanguard has been a very positive experience which generated good publicity for both Shawcor and myself. My sincere thanks.
– Tim Hutzul, General Counsel, ShawCor Ltd.
It was a great honor to be featured in Vanguard Law. Working with every member of the team, from the initial interview with Erin Clark, through production with Victor Martins, writing the article with Taryn Plumb and creating the final content with Dave Gushee, was a true pleasure. Everyone was very professional, enthusiastic and supportive, and their creative approach and positive attitude clearly came through in the final product.
– Kevin C. Rakowski, Senior Vice President, Deputy General Counsel, Compliance with Radian Group Inc.

LATEST EDITION

Fall II 2023

READ NOW

GET VANGUARD IN YOUR INBOX.

  • * We’ll never share your email or info with anyone.
  • This field is for validation purposes and should be left unchanged.